Welcome to Villa Ninetta

Benvenuti in Puglia. To help you settle in seamlessly, we have prepared this brief guide to the villa’s features. Should you need anything at all during your stay, please do not hesitate to reach out. Wishing you a truly unforgettable holiday!

Warmest regards,

The Villa Ninetta Team

1. Essential Information & Contacts

  • Check-In: From 4:00 PM
  • Property Manager / Host: Michele di Lascio – +44 7585 635 679 (WhatsApp/Call)
  • Emergency Services: 112 (Police, Ambulance, Fire)
  • Villa Address: Villa Ninetta, Contrada Vallegna, 72017 Ostuni (BR), Italy. (Google Maps Plus Code: PG8H+GW Ostuni)

2. Wi-Fi & Entertainment

  • Wi-Fi Network: Villa Ninetta Guests
  • Wi-Fi Password: pugliaSmile26
  • Television: The Smart TV allows you to log into your own Netflix, Prime, or Apple TV accounts. Please remember to log out before departure.

3. Living at Villa Ninetta

General House Rules Villa Ninetta is a private luxury property furnished with great attention to detail and quality. We kindly ask guests to use all furniture and equipment carefully, respect both indoor and outdoor spaces, and avoid any behavior that may damage the property. Any damage caused during the stay may be charged accordingly.

Personal Belongings & Liability The property cannot be held responsible for theft, loss of personal belongings, forgotten items, or accidents or damages caused by failure to follow villa rules. We recommend keeping personal belongings secure at all times.

Quiet Hours & Respect for Neighbours Villa Ninetta is located in a peaceful and relaxing environment. We kindly ask guests to respect the quietness of the area, avoid excessive noise, and maintain respectful behavior especially during evening and nighttime hours.

Energy & Environmental Respect We kindly ask guests to switch off lights, air conditioning, and electrical devices whenever leaving the villa. This small gesture helps protect the environment, reduce unnecessary energy waste, and encourage responsible consumption. To ensure proper functioning of the villa systems, we kindly ask guests to avoid unnecessary water waste, avoid leaving showers running unnecessarily, and use water responsibly.

Climate Control (Eco-Cooling & Heating) Our eco-friendly underfloor system defaults to 21°C. To maintain efficiency, the temperature cannot be set below 18°C. For adjustments, please contact us (an extra fee may apply). Kindly keep windows and doors closed whilst the system is running. 

Fires & Smoking For safety, the indoor fireplace is strictly decorative, but you are warmly invited to use the outdoor fire pit. Smoking indoors (including electronic cigarettes and vapes) is strictly prohibited. You may smoke outdoors, but please always use the provided ashtrays and empty them regularly to prevent fire risks in the dry countryside. Any damage caused by smoking, burns, or odors will be charged. The villa is equipped with fire extinguishers and a fire blanket, the locations of which will be shown at check-in.

Plumbing & Septic System We operate on a delicate septic system. Please flush only toilet paper. Use the provided bins for all other items (wipes, cotton pads, sanitary products) to prevent blockages. 

Sustainable Bathrooms We provide locally crafted Essentia products in refillable dispensers. Please leave them for future guests; if removed, their retail price will be deducted from your deposit. (We are happy to recommend local boutiques where you can purchase your own!) 

Bedrooms & Linens Please use towels thoughtfully and avoid using them as floor mats or for make-up removal. Damaged or missing items will be deducted from the security deposit: Double sheet (€8.90) | Single sheet (€7.80) | Pillowcase (€2.20) | Hand/Face towel (€3.00) | Guest towel (€2.20) | Bath towel (€6.50) | Bath mat (€4.50) | Pool towel (€50.00). 

Laundry Room Complimentary capsules are provided; please purchase your preferred eco-friendly brand locally for additional washes. We encourage using the outdoor airer to line-dry under the sun. If using the tumble dryer, please empty the water reservoir and clean the lint/fibre filter after every use.

4. Security & Privacy

Keys & Doors You will receive two sets of keys, a gate remote, an alarm key, and a unique code for the Trullo’s domotic door. Please ensure gates and doors are locked when leaving or sleeping. Please always ensure the gate is fully closed after entering or leaving, avoid standing for too long in front of the gate sensors, and use the remote control carefully. Remaining too long near the sensors may cause the system to block. A replacement fee may apply in case of loss of the remote control. Whenever leaving the villa, please ensure that all doors are locked, all windows are properly closed, and windows remain closed while air conditioning is operating. This helps ensure property security, proper functioning of the systems, and responsible energy consumption. 

Restricted Areas For your safety, access to the upper terrace is strictly prohibited. Guests are also kindly requested to avoid entering the olive grove areas (unpaved/rough terrain) for their own safety. The property declines all liability for any accidents or injuries that may occur in these areas.

Safety: To avoid domestic accidents, guests are advised not to run inside and outside the villa, avoid walking quickly barefoot on wet floors, and pay particular attention after using the pool or showers. The property cannot be held responsible for accidents caused by careless behavior.

Supervision: Children and teenagers must remain supervised at all times. Parents or guardians are solely responsible for ensuring minors are never left unattended, continuously supervising children both inside and outside the villa, and ensuring safety rules are respected. The property declines all responsibility for accidents or damages resulting from lack of supervision. 

Video Surveillance To protect the property and ensure safety, The images collected by the video surveillance system are processed solely for the purpose of protecting the integrity of the property and the assets contained therein, and to prevent and document any acts of vandalism, theft, or damage. The cameras record exclusively outdoor areas, including the swimming pool, and do not frame any indoor environments. The processing is based on the legitimate interest of the owner in protecting their property and the safety of the people present at the facility (Art. 6, par. 1, lett. f) GDPR). Images are recorded and stored locally on devices within the villa. There is no real-time remote access by the owners. Access is permitted only in the event of specific occurrences and only to authorised individuals. Data is processed in compliance with Regulation (EU) 2016/679, with limited retention periods and automatic deletion within the terms provided by law. Images are not disclosed to third parties except for legal obligations or for protection in judicial proceedings. Furthermore, a second-level privacy notice, compliant with Art. 13 of the GDPR, will be made available.

5. The Kitchen & Culinary Experiences

Zero-Waste Drinking Water A reverse osmosis purifier in the laundry room provides safe, delicious drinking water, eliminating the need for plastic bottles. Kitchen tap water is safe for washing/cooking, but we recommend the purifier for drinking. 

Kitchen Utensils & Island Care To protect our worktops, never cut food directly on them or put down hot pans. Please use the provided wooden chopping boards for prep and the metal rack for cooling hot pots. Additionally, please do not wash the knives with red handles or any professional coffee equipment in the dishwasher.

Coffee Experiences Choose from the Nespresso machine, Rocket Espresso Appartamento, Hario V60, Hario Syphon, or cold brewer. Coffee brewing books and our tutorials are available to guide you. 

Dishwasher Tablets and salt are under the sink. Please run it fully loaded to save water! Our maid will clean the filter during her visits. 

Private Chef Services Elevate your stay with our local private chef, Roberta. Contact us for menus and availability.

6. Outdoor Living & Pool

Our eco-friendly saltwater pool is maintained mid-week. For your safety and comfort, please observe the following: 

  • Hygiene: Shower before swimming and ensure sun creams are fully absorbed to protect the pool’s delicate filtration system. 
  • Sun beds: You must cover sun beds with the provided pool towels at all times to prevent oil stains. 
  • Parasols: Please close parasols and lay them safely on the ground when not in active use or when leaving the villa to prevent wind damage.
  • Safety: Running around the pool and diving are strictly forbidden, the pool is not designed for safe diving. Using glassware around the pool is strictly prohibited, the following items are not permitted in the pool area: glass cups, glass bottles, and any fragile or sharp objects. Broken glass may represent a serious danger, especially when walking barefoot. Please use only outdoor-safe containers. Inflatables/lilos are not permitted, as the waterfall edge poses a safety risk.

7. Events & Gatherings

Intimate gatherings are welcome, but all external guests must be pre-approved for insurance and waste management purposes. Only registered guests may stay overnight. Small events (lunches/dinners): 72 hours’ notice required. Larger parties: 14 days’ notice required (may incur an additional event fee). Unauthorised parties or events are not permitted.

8. Waste Management (Raccolta Differenziata)

Please help us protect Puglia’s landscapes by using the recycling bins located outside the laundry room:

  • Organic (Umido): Food scraps.
  • Plastic & Metal (Plastica/Metallo): Clean bottles, tins, cans, wrappers.
  • Paper & Cardboard (Carta): Dry paper, flattened boxes.
  • Glass (Vetro): Bottles and jars.
  • General (Indifferenziata): Non-recyclables (dust, dirty napkins).

9. Check-Out Procedures

Check-out is strictly at 10:00 AM. Late check-out may be available upon request and must be agreed with the Property Manager. The Property Manager will arrive approximately 30 minutes before departure to inspect the villa together with guests and collect all items provided during the stay. We kindly ask guests to leave the villa in the same excellent condition in which it was delivered upon arrival.

To assist our cleaning team, we kindly ask that you: 

  • Take all final rubbish to the external bins. 
  • Start the dishwasher with any dirty dishes. 
  • Turn off all lights and AC units. 
  • Lock the doors and leave the keys on the kitchen island. 

10. Useful information

  • Ostuni – The White City Ostuni is one of the most charming destinations in Puglia, famous for its whitewashed historic center, picturesque alleys, panoramic terraces, and the authentic atmosphere of Southern Italy.
  • Places to Visit We recommend visiting Alberobello, Ostuni, Polignano a Mare, Monopoli, Martina Franca, Cisternino, Locorotondo, Grottaglie, Taranto, Bari, Lecce, Matera, and the Adriatic coastline beaches. For personalised recommendations or reservations, please contact us.
  • Services on Request Upon request, it is possible to arrange private chef services, transfers, car rentals, excursions, local experiences, massages and wellness treatments, and restaurant reservations.

Thank you for choosing Villa Ninetta. We hope your stay will be unforgettable and filled with special memories. We wish you a wonderful stay in Puglia!